Refund & Return

Thank you for shopping with M11 Labs. We are based in the UK and ship our Products worldwide. Your satisfaction matters to us, and we want every order to arrive in good condition.

What We Can Help With

Because our products are consumable, we cannot accept returns of opened or used items for hygiene and safety reasons. We will, however, assist in the following cases:

• The product arrives damaged or defective
• You received the wrong item
• An item is missing from your order

Please contact us within 7 days of delivery and include your order number plus clear photos of the issue.

How to Request a Refund or Replacement

Email us with the details and supporting photos. Once we review and approve your request, we will arrange either a replacement or a refund to your original payment method.

Non-Returnable Items

Opened, used, or partially consumed products cannot be returned or refunded. This includes activated vape pens and opened gummies. Damage caused after delivery due to improper storage is also not covered.

International Orders

Return shipping costs for international orders are the customer’s responsibility unless the error was on our side. Any customs duties or taxes already paid are non-refundable.

Refund Processing

Approved refunds are normally processed within 5–10 business days. The time for funds to appear depends on your payment provider.

If you have any questions, please contact us — we are happy to help.

Thank you for choosing M11 Labs.